Requests can be cancelled before payment.

Shumba uses a confirmation-first process. Customers should only pay after Shumba confirms availability, condition, final price, and delivery. This policy explains how cancellations, refunds, and issue reports are handled.

Before payment

A customer may cancel a request freely before payment is made. No refund is needed because no payment has been collected.

After payment but before sourcing or shipment

A refund may be possible if the supplier purchase, sourcing commitment, or shipping process has not yet been started. Any bank, transfer, or payment processing charges may be deducted where applicable.

After sourcing or shipment

Refunds depend on supplier status, courier status, and whether the item is defective, unavailable, or materially different from what was confirmed. Shumba will review the case with the customer and supplier before deciding the next step.

Wrong or defective items

Customers should report wrong, damaged, or defective items as soon as possible after delivery. Photos, videos, packaging proof, and a clear description may be required so the issue can be reviewed with the supplier or courier.

Non-refundable situations

Customs duties, import taxes, wrong addresses, unreachable phone numbers, customer delays, or a change of mind after the item has already been sourced or shipped are not automatically refundable.

Need help with a refund or issue?

Email shumbacreations@outlook.com or message +86 13779964069 with your ticket number, order details, and proof.